Key Learnings From the 2016-2017 Sierra-Cedar HR Systems Survey Results

The results from the Sierra-Cedar HR Systems Survey were debuted at HR Tech in Chicago on Oct. 5.

The first time “cloud” was mentioned in the survey was nine years ago. Topics covered include payroll, benefits, workforce management, performance management, integration and implementation. This year, 1,528 organizations participated
with an average 13,551 employees. There’s more smaller organizations in the data set this year than previous years — and these smaller business are investing more in technology.

Karen Caveney of Dell and Dana Christian of Ingersoll Rand were on the panel to discuss the results and how the data can advise strategy.

The survey shows that 40 percent of organizations have an HR technology strategy. The conversation about HR technology is not siloed anymore — it’s part of the company’s shift to the cloud.

Organizations are not increasing their budgets as rapidly this year. In the mid-market (2,000-5,000), organizations are increasing their budget more than other company sizes. Business process improvement is a big focus based on time spent.

Mid-market companies are also focusing on replacing their HRIS. The user experience is higher for cloud software, which is driving the shift. Many organizations are shifting slowly, either by running multiple systems at once or moving some systems to the cloud while keeping others on-site, and only 16 percent say they’ll do a rip and replace.

User experience and vendor satisfaction of cloud HRIS went down this year, possibly because people have higher expectations for the software, while non-cloud-based satisfaction went up.

Dell got feedback from 2,000 people about self-service HR technology and only 15 percent was favorable. This gave them a bulletproof business case to invest in cloud technology, Caveney said. Involving influential leaders drives change management at Dell.

PeopleSoft is the only thing Ingersoll doesn’t have in the cloud. Change isn’t always easy for tenured employees so the shift to the cloud is challenging, Christian said.