Why This Accenture CEO Banned Memos

The workplace is changing. For years we’ve heard predictions that the resume is dead and the performance review is dead, so it should come as no surprise that the memo is on its way out, too. (In reality, these things aren’t so much dying — just evolving.)

Julie Sweet, CEO of Accenture North America, may be the first to set a leadership example related to the longtime corporate business practice.

“When I became CEO about 18 months ago, I banned the memo,” Sweet told CNBC. “I said, ‘I’m going to use webcast. I’m going to use video.'”

Where video beats text is in conveying emotion. It doesn’t need to be live video, although Sweet says she’s done live webcasts followed by employee Q&A time. Scripted, pre-recorded video also gives employees a feeling of access and transparency that encourages conversation. When your business needs to innovate to stay competitive, it makes sense to support processes with innovative practices and tools.

Read more about Accenture’s memo-less culture at CNBC.

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