Employee experience is not a “nice to have.”
Changes with digital technologies, demographic and social changes, and a redefined relationship between the employee and employer all bring new challenges to HR. Research shows that employee experience drives productivity, reduces costly turnover, and improves customer experience and financial performance.
Join guest speaker David Johnson, principal analyst at Forrester Research, Inc., and Reflektive to learn how to connect employee success with customer and financial outcomes, and how to make a business case for employee experience.
- Learn why what most leaders believe makes people happy at work is wrong
- Get the facts on the relationship between employee experience, customer experience and financial performance
- Learn how to build a business case around improving employee experience
About the presenters:
David Johnson, principal analyst, Forrester Research
David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls these technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.
Donna Scarola, product, Reflektive
Donna Scarola is a product manager at Reflektive and previously led development of goal management products at Workday. Donna teaches Workforce Development at San Francisco State University. She holds a Master’s in Human Resources Management from Georgetown University and a bachelors in Social and Behavioral Sciences from Seton Hall University.