REFLEKTIVE
STANDARD TERMS AND CONDITIONS

By executing the Key Agreement Terms page of the Master Subscription and License Agreement (the “Agreement”) that references these Standard Terms and Conditions, the Parties to the Agreement acknowledge and agree that these binding standard terms and conditions shall apply:

1. Definitions
Affiliate” means any other persons that directly or indirectly through one or more intermediaries, control, are controlled by, or are under common control with, either of the Parties. The term “persons” will be broadly interpreted to mean any individual or entity whatsoever.

Authorized User” means an individual employee or agent of Client (or of an Affiliate of Client) who has been authorized by the Client, will be paid for by Client pursuant to the applicable Service Order and this Agreement, and is assigned a unique username-password combination to access and use the Reflektive Platform. The rights of Authorized Users are solely those expressly granted to Client pursuant to Section 2. Conduct by any and all Authorized Users of Client or of Client’s Affiliates shall be treated as the conduct of the Client for purposes of Client’s obligations pursuant to this Agreement.

Client Data” means any data, files, text, graphics, images, software, works of authorship of any kind, and information or other materials that Client or its Affiliates transmits to, uploads to, transfers to, processes on, stores in, or causes to interface with, Client’s and/or Authorized User’s Account(s) or the Reflektive Platform.

Confidential Information” means all confidential information disclosed by a Party (“Disclosing Party“) to the other Party (“Receiving Party“), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, provided that Client’s Confidential Information will not include Client Data, which shall be subject to the other provisions of this Agreement and the Privacy and Security Policy as described in Section 10; Reflektive’s Confidential Information will include the Reflektive Materials; and Confidential Information of each Party will include business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such Party. Confidential Information will not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party without reference to any disclosure by the Disclosing Party.

Documentation” means the user documentation for the Reflektive Platform that Reflektive makes generally available to users at https://support.reflektive.com/hc/en-us.

Privacy and Security Policy” means Reflektive’s privacy and security policy related to use of the Platform accessible at https://www.reflektive.com/privacy-policy/.

Reflektive Materials” means the Reflektive Platform, any software programs, tools, utilities, processes, inventions, devices, methodologies, specifications, documentation, techniques and materials of any kind used or developed by Reflektive or its personnel in connection with providing the Reflektive Platform and related services.

Reflektive Software Suite” means Reflektive products listed in the Service Order.

Reflektive Platform” means Reflektive Software Suite and related services, as improved and updated by Reflektive from time to time.

Service Order” means the service order(s) Client and Reflektive from time to time execute that sets forth number of Authorized Users purchased, fees schedule, Subscription Period (as defined in Section 6) and other relevant terms. Each Service Order will expressly refer to this Agreement, will form part of this Agreement and will be subject to the terms and conditions contained herein.

Service Order Start Date” means the date specified as the Service Order State Date in the applicable Service Order.

2. Rights to Use the Reflektive Platform. Subject to Client’s compliance with this Agreement, Reflektive grants Client a limited, non-exclusive, non-transferable, revocable license during the Subscription Period to access and use the Reflektive Platform via Reflektive’s cloud-based services (subject to Client’s having a valid Account as described in Section 7 below), solely for Client’s internal business use. Such access and use is expressly limited to the number of Authorized Users set forth the applicable Service Order. Client’s rights in the Reflektive Platform will be limited to those expressly granted in this Section 2.  Reflektive and its licensors reserve all rights and licenses in and to the Reflektive Platform not expressly granted to Client under this Agreement.

3. Prohibitions and Use Policies.
a. Client acknowledges that the Reflektive Platform contains trade secrets of Reflektive and its licensors, and, in order to protect such trade secrets and other interests that Reflektive and its licensors may have in the Reflektive Platform, Client may not, and Client agrees not to, reverse engineer, decompile or disassemble the Reflektive Platform. In addition, Client may not, and Client agrees not to: (i) sell or sublicense the Reflektive Platform; (ii) modify the Reflektive Platform; (iii) distribute or copy the Reflektive Platform in whole or in part; (iv) use the Reflektive Platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement or Reflektive’s applicable Documentation; (v) access or use any areas of the Reflektive Platform for which Reflektive has not granted Client authorization, or tamper or interfere with Reflektive’s computer systems or the technical delivery systems of Reflektive’s providers; or (vi) encourage, authorize, or enable anyone to do any of the foregoing.

b. Client acknowledges and agrees that Reflektive is not required to monitor or police communications or data transmitted through the Reflektive Platform and that Reflektive shall not be responsible for the content of any such communications or transmissions. Client shall use the Reflektive Platform exclusively for authorized and legal purposes, consistent with all applicable laws, regulations and the rights of others.  Client shall keep confidential and not disclose to any third-parties, and shall ensure that Authorized Users keep confidential and do not disclose to any third-parties, any user identifications, account numbers or account profiles.

4. Subscription; Payment.
a. By subscribing to the Reflektive Platform, Client agrees to pay Reflektive the fees set forth in each applicable Service Order.

b. Unless payment terms are modified by the Service Order, Reflektive will issue Client an invoice at the Service Order Start Date for an annual in-advance payment of Total First Year Service Order Fees as reflected in the Service Order. Unless modified by the Service Order, additional Annual License Fees shall be due on each yearly anniversary of the Service Order Start Date for each additional year of the Term. Additionally, unless modified by the Service Order, Reflektive will issue Client an invoice at the end of each month during the Subscription Period for which any additional Monthly Recurring Fee is due by virtue of Client exceeding the number of Authorized Users permitted in the applicable Service Order, at the list price per User, per Month then in effect for Reflektive (unless a different price is expressly stated in the applicable Service Order, in which case, the price in the Service Order shall control) during any month that any such Monthly Recurring Fee is due. All fees are payable and due within thirty (30) days after the date of any invoice. For clarity, in the event of any conflict between the terms of this Section and the Service Order, the Service Order terms will control.

c. Client agrees to pay all fees applicable to Client’s subscription as set forth in the applicable Service Order, or otherwise in accordance with Reflektive’s prices that are in effect at the time of Client’s order or the time of subscription renewal. In the event of any conflict between the terms of this Section and the Service Order, the Service Order terms will control. All stated fees are exclusive of taxes or duties of any kind. Client will be responsible for, and will promptly pay, all taxes and duties of any kind (including but not limited to sales, use and withholding taxes) associated with this Agreement or Client’s use of the Reflektive Platform, except for taxes based on Reflektive’s net income. If Reflektive is required to collect any tax for which Client is responsible, Client agrees to pay such tax directly to Reflektive.  All past due amounts will incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

5. Ownership. Reflektive and its licensors reserve sole and exclusive ownership of Reflektive Materials, and all copyrights, patents, trademarks, and other intellectual property rights therein. Reflektive Materials do not include Client Data.  Client may not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices appearing on the Reflektive Platform.  If Client provides Reflektive with any suggestions, comments, or other feedback regarding the Reflektive Platform, Client acknowledges that Reflektive shall have a perpetual, royalty free license to use (or not use) any such suggestions, comments, or other feedback regarding the Reflektive Platform in any manner and for any purpose, without compensation to Client and without implying or creating any interest on Client’s part in any of Reflektive’s products or services that may be based on such Feedback.

6. Term and Termination. This Agreement will commence on the Effective Date and, unless terminated earlier in accordance with the terms of this Agreement, will remain in force and effect until the Service Order Termination Date set forth in the applicable Service Order (the “Initial Subscription Period”). Thereafter, this Agreement shall automatically renew for successive one (1) year terms unless one Party provides written notice to the other Party at least thirty (30) days in advance of the expiration of the then-existing Subscription Period that it does not wish to renew this Agreement.  The Initial Subscription Period and any subsequent renewal term(s) shall be referred to as the “Subscription Period.” The pricing and related terms applicable during any renewed Subscription Period will be as set forth in the Service Order then in effect, provided that such terms may be modified by a new Service Order (or an amendment to an applicable Service Order) signed by both Parties. Either Party may terminate this Agreement (including any Service Order then in effect) if the other Party breaches any material term of this Agreement or Service Order and fails to cure such breach within thirty (30) days after receipt of a written notice thereof. Reflektive may suspend Client’s Account (including any individual Authorized User’s Account) and Client’s use of the Reflektive Platform as Reflektive deems appropriate to prevent, investigate, or otherwise address any suspected misuse of the Reflektive Platform. Upon the expiration or termination of this Agreement, Client will, within thirty (30) days after receipt of Reflektive’s invoice, pay all accrued and unpaid fees. The provisions of Sections 1, 3, 5, 6 and 8 to 17 will survive any expiration or termination of this Agreement.

7. Account
In order to access and use the Reflektive Platform, Client will need to register and create an account (“Account”).   Client agrees to provide accurate, current and complete information about the Client Account, which includes all individual Authorized User Accounts. Reflektive reserves the right to suspend or terminate the Client Account or any individual Authorized User’s Account, if any information provided during the registration process or thereafter is or becomes inaccurate, false or misleading. Client is responsible for maintaining the confidentiality of Client’s passwords and Account, including all user names and passwords information assigned to its Authorized Users, and agrees to notify Reflektive if any of the passwords is lost, stolen, or disclosed to an unauthorized third-party, or otherwise may have been compromised. Client is responsible for all activities that occur under the Client Account, including the activities carried out by individual employees.

 8. Data Ownership
a. Reflektive does not claim any ownership rights in Client Data. Nothing in this Agreement will be deemed to restrict any rights that Client may have to use and exploit Client Data. Client hereby grants to Reflektive a non-exclusive, worldwide license to use, reproduce and transfer Client Data solely in connection with Client’s use of the Reflektive Platform and Reflektive’s provision of the Reflektive Platform to Client. Client represents and warrants that Client or Client’s licensors own all right, title and interest in and to Client Data and that Client has all rights in Client Data necessary and sufficient to transmit to, upload to, transfer to, process on, store in, or cause to interface with, Client’s Account or the Reflektive Platform, and to grant the rights contemplated by this Agreement. Client is solely responsible for all the Client Data as provided to Reflektive, for Client’s development, transmission, operation, maintenance, storage, and use of Client Data.

b. Client consents to Reflektive’s internal access, collection, transmission, storage, copying, processing, analysis and use of Client Data (i) to administer the Reflektive Platform and to monitor compliance with this Agreement and (ii) solely in anonymized and aggregated format and without the use of any personally identifiable information, for research and development purposes related to the Reflektive Platform and related services.

c. Reflektive maintains the right, title, and interest in and to any data or information regarding the use or optimizing the use or sale of the Reflektive Platform, so long as such data does not include Client Data.

9. Data Maintenance and Backup Procedures; Confidentiality.
a. Data Maintenance. Reflektive will follow its internal archival procedures for Client Data, including daily backups of all Client Data provided to Reflektive by Client at any time during the Subscription Period. In the event of any loss or corruption of Client Data, Reflektive will use commercially reasonable efforts to restore the lost or corrupted Client Data from the latest backup of such Client Data maintained by Reflektive. Reflektive shall not be responsible for any loss, destruction, alteration, unauthorized disclosure or corruption of Client Data caused by any third-party.

b. Confidentiality. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care). The Receiving Party agrees (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Neither party will disclose the terms of this Agreement to any third party other than its affiliates and its representatives, including legal counsel, financiers, and accountants without the other party’s prior written consent. Without limiting the foregoing, the Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.

c. Reflektive will promptly inform Client of any known or reasonably suspected security breach or unauthorized disclosure of the Client Data, personal information, or Confidential Information (“Security Event”). If there is a Security Event, Reflektive shall (i) take all reasonable steps to mitigate any potential damages; and (ii) promptly respond to reasonable security-related inquiries from Client and take all reasonable steps to identify, investigate, and resolve applicable security issues on a timely basis commensurate with the level of risk involved.

10. Privacy and Security Policy. Reflektive’s Privacy and Security Policy is incorporated herein for all purposes and each Party agrees to the provisions contained therein.  If any portion of these Standard Terms and Conditions conflicts with any portion of the Privacy and Security Policy, these Standard Terms and Conditions shall govern for all purposes.

11. Platform Provided “As Is”; Disclaimers
a. Reflektive represents and warrants that the Reflektive Platform will function during the Subscription Period in substantial compliance with the applicable Documentation. In order to be entitled to any remedy based on a purported breach of the foregoing representation and warranty, Client must inform Reflektive of the purported deficiency in the Reflektive Platform’s functionality within thirty (30) days of the day on which Client becomes aware of the condition giving rise to such claim.  EXCEPT AS EXPRESSLY SET FORTH HEREIN, The Reflektive Platform is provided “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER.  Reflektive makes no warranty that the Reflektive Platform will meet Client’s requirements or be available on an uninterrupted, secure, or error-free basis.

b. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 11.a., REFLEKTIVE EXPRESSLY DISCLAIMS ANY WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CONCURRENT OR ELSEWHERE WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THIS AGREEMENT.

c. Client assumes sole responsibility and liability for Client’s and Client’s Authorized Users’ use of any output and/or results obtained from the use of the Reflektive Platform and for conclusions drawn from such use. Reflektive shall have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to Reflektive by Client in connection with the Reflektive Platform or any actions taken by Reflektive at Client’s direction that are consistent with such direction. Other than third-party products, services, software or web sites provided by Reflektive to facilitate performance of the Services, Reflektive shall have no liability for any claims, losses or damages arising out of or in connection with Client’s or any Authorized User’s use of any third-party products, services, software or web sites that are accessed via links from within the Reflektive Platform.

12. Indemnity
a. Client will indemnify, defend and hold harmless Reflektive and its officers, directors, employee and agents, from and against any third-party claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and professional fees, arising out of or in any way connected with (i) Client’s access to or use of the Reflektive Platform otherwise than in accordance with this Agreement, or (ii) the Client Data as provided to Reflektive, provided that Reflektive: (a) promptly notifies Client in writing of the claim; (b) grants Client sole control of the defense and settlement of the claim; and (c) provides Client, at Client’s expense, with all assistance, information and authority reasonably required for the defense and settlement of the claim.

b. Reflektive will indemnify, defend and hold harmless Client and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and professional fees, to the extent that it is based upon a third-party claim that the Reflektive Platform, as provided by under this Agreement and used within the scope of this Agreement, infringes or misappropriates any intellectual property right in any jurisdiction, and will pay any costs, damages and reasonable attorneys’ fees attributable to such claim that are awarded against Client, provided that Client: (i) promptly notifies Reflektive in writing of the claim; (ii) grants Reflektive sole control of the defense and settlement of the claim; and (iii) provides Reflektive, at Reflektive’s expense, with all assistance, information and authority reasonably required for the defense and settlement of the claim. If use of any of the Reflektive Materials and/or Reflektive Platform is, or in Reflektive’s reasonable opinion is likely to be, the subject of a claim specified in this Section, then Reflektive may, at its sole option and expense: (a) procure for Client the right to continue using the Reflektive Materials and/or Reflektive Platform; (b) replace or modify the Reflektive Materials and/or Reflektive Platform so that it is non-infringing while maintaining substantially equivalent in function to the original Reflektive Materials and/or Reflektive Platform; or (c) if options (a) and (b) above cannot be accomplished despite Reflektive’s reasonable efforts, then Reflektive or Client may terminate this Agreement and Reflektive will provide pro rata refund of unused/unapplied fees paid in advance for any applicable subscription term. THE PROVISIONS OF THIS SECTION 12.b. SET FORTH REFLEKTIVE’S SOLE AND EXCLUSIVE OBLIGATIONS, AND CLIENT’S SOLE AND EXCLUSIVE REMEDIES, WITH RESPECT TO INDEMNIFICATION OBLIGATIONS FOR INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF ANY KIND.

13. Limitation of Liability
EXCEPT FOR LIABILITY ARISING FROM A BREACH OF SECTION 3.a. OR FROM INDEMNIFICATION OBLIGATIONS UNDER SECTION 12, EITHER PARTY’S TOTAL LIABILITY TO THE OTHER FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY (WHETHER UNDER WARRANTY, CONTRACT, TORT OR OTHERWISE) WILL BE LIMITED TO AN AMOUNT EQUAL TO THE AMOUNTS PAID TO REFLEKTIVE BY CLIENT FOR THE PLATFORM IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE LIABILITY OR, IN THE CASE OF CLIENT’S LIABILITY ONLY, TO AN AMOUNT EQUAL TO SUCH AMOUNTS PLUS ALL OUTSTANDING AMOUNTS THEN OWED BY CLIENT UNDER THIS AGREEMENT. NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR COSTS OF SUBSTITUTE GOODS OR SERVICES, OR FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING IN ANY WAY OUT OF THIS AGREEMENT OR RESULTING FROM CLIENT’S ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT THE PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF AN EXCLUSIVE REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

14. Maintenance and Support
a. Reflektive will provide Client with maintenance and support services for the Reflektive Platform, in accordance with and subject to the service level agreement set forth in the “Service Level Agreement” (or “SLA”) in effect as of the Agreement Effective Date at www.reflektive.com/sla/ (or attached as an Exhibit to the Agreement).

b. Reflektive will have no obligation of any kind to provide support of any kind for problems in the operation or performance of the Reflektive Platform to the extent caused by any of the following: (i) non-Reflektive software or hardware products or use of the Reflektive Platform in conjunction therewith (other than products of Reflektive’s third party vendors in provision of the Services); or (ii) Client’s use of the Reflektive Platform other than as authorized in this Agreement or as provided in the Documentation. If Reflektive determines that it is necessary to perform maintenance services for a problem in the operation or performance of the Reflektive Platform that is caused by either of the above problems, then Reflektive will notify Client and have the right to invoice Client for all such maintenance services performed by Reflektive and approved by Client.

15. Export Control
Client agrees to comply fully with all relevant export laws and regulations of the United States and other applicable jurisdictions to ensure that neither the Reflektive Platform, nor any direct product thereof, are: (i) downloaded or otherwise exported or re-exported directly or indirectly in violation of such export laws and regulations; or (ii) used for any purposes prohibited by the such export laws and regulations, including but not limited to nuclear, chemical, or biological weapons proliferation.

16. Dispute Resolution
a. This Agreement and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions. Client and Reflektive irrevocably consent to the jurisdiction of, and venue in, the state or federal courts located in the Northern District of California for any disputes arising under this Agreement, provided that the foregoing submission to jurisdiction and venue shall in no way limit the obligation to arbitrate disputes set forth in Section 16.b.

b. Except for actions to protect a party’s intellectual property rights and to enforce an arbitrator’s decision hereunder, any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, or such applicable substantially equivalent rules as the AAA may adopt that are then in effect (the “AAA Rules”), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. There shall be one arbitrator, and such arbitrator shall be chosen by mutual agreement of the parties in accordance with AAA rules. The arbitration shall be conducted in San Francisco, California. The arbitrator shall apply the laws of the State of California to all issues in dispute. The controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The findings of the arbitrator shall be final and binding on the parties, and may be entered in any court of competent jurisdiction for enforcement. Enforcements of any award or judgment shall be governed by the Federal Arbitration Act.

17. General
a. Assignment. Neither party may assign this Agreement without the other party’s prior written consent and any attempt to do so will be void, except that Client may assign this Agreement, without the other party’s consent, to a successor or acquirer, as the case may be, in connection with a merger, acquisition, sale of all or substantially all of such party’s assets or substantially similar transaction, provided, however, that Client may not assign this Agreement to a competitor or customer of Reflektive without Reflektive’s written consent. Subject to the foregoing, this Agreement will bind and benefit the Parties and their respective successors and assigns.

b. No Election of Remedies. Except as expressly set forth in this Agreement, the exercise by either Party of any of its remedies under this Agreement will not be deemed an election of remedies and will be without prejudice to its other remedies under this Agreement or available at law or in equity or otherwise.

c. Severability. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law.

d. Notices. All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be deemed given: (i) when delivered personally; (ii) one (1) business day after deposit with a nationally-recognized express courier, with written confirmation of receipt; (iii) three (3) business days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (iv) twenty-four (24) hours after having been sent via electronic mail to the contact person at the address listed in each instance on Key Agreement Terms page unless a Party notifies the other Party in writing of a change to the contact person and/or the contact person’s contact information.  All such notices will be sent to the addresses set forth above or to such other address as may be specified by either Party to the other Party in accordance with this Section.

e. Waiver. The failure by either Party to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision.  The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of each Party.

f. Entire Agreement. This Agreement, together with all exhibits incorporated herein as set forth in Section 3 of the Key Agreement Terms and any subsequently executed Service Order(s), constitutes the complete and exclusive agreement of the Parties with respect to its subject matter and supersedes all prior understandings and agreements, whether written or oral, with respect to its subject matter.  Any waiver, modification or amendment of any provision of this Agreement will be effective only if in writing and signed by the Parties hereto.

g. Force Majeure. Neither Party will be responsible for any failure or delay in its performance under this Agreement due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain labor, energy, raw materials or supplies, war, acts of terror, riot, acts of God or governmental action.

h. Counterparts.  This Agreement may be executed in counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.

Reflektive Terms & Conditions – v1 1.1.2018