CMSWire: 4 Ways to Improve Bonds Between Your Employees and Your Customers

Delivering an optimal employee experience requires operating in the sweet spot where employees’ and the organization’s needs, wants and expectations intersect to help ensure both parties can perform to their fullest potential, said Jeff McCarthy, VP of customer success at Reflektive. However, this doesn’t always happen. The recent Growth Divide study by Reflektive and Wakefield Research found that one of the biggest voids in employee experience at most organizations is a lack of feedback. “Quite simply,” McCarthy said, “employees don’t hear from their supervisors often enough about how they’re performing or how they can improve.”